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Frequently Asked Questions / Help |
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Candidate FAQ/Help [to top]
- Why should I register? [to top]
Register with GatehillPersonnel.com.au to make the most of our career search tools: receive career alerts, track your applications and maintain an up-to-date skill set. - it’s FREE!
- How do I login? [to top]
On top of the page, enter your username and password.
- If you have forgotten your password, click here:
- If you do not yet have an account, click or click on
- If your account is not found, is it possible you signed up with a different user name
- How do I change my details? [to top]
Login, then click on account details, settings in the top right corner of the screen. Make any changes and click Update to save your changes.
- How do I delete my account? [to top]
To cancel your registration, simply send an email to admin@gatehillpersonnel.com with 'Delete my registration' in the subject line. Please include the username for your account in the body of the email.
- What is My Skills? [to top]
My Skills allows you to specify your career skills. By selecting skills that match your job preferences, we are able to send you jobs filtered to your skill selection. In addition, employers looking for particular skills can review your skill set to determine if you are suitable for an available position.
- How often does Gatehill Personnel update the job postings? [to top]
New jobs are listed every hour of every day and are continuously updated. Jobs remain on the site until they reach their 30 day expiry date or they are removed by the advertiser.
- I signed up for Career Mail but I have never received any alerts [to top]
Check your profile to confirm your email address has been entered correctly.
- I signed up for Career Mail and am receiving too many careers [to top]
Try making your search preferences more specific. For example, if you have already specified a Location, Industry and Occupation, try editing your Career Mail profile to include a Keyword.
- I receive a timeout error when applying online [to top]
Your resume may be too large to complete transfer - these settings cannot be adjusted. Removing any scanned images to reduce overall size of your resume may help. A faster internet connection may be required.
- What browsers are supported by this application? [to top]
Browsers that are supported are:
- Mozilla 1.1 +
- Internet Explorer 5.0, 5.5, 6.0+ for the PC
- Netscape 6.2, 7.0+ for the PC
Using any other browser may distort the appearance of our site.
- I have a link to a job and when I click on it, your system says it doesn't exist. [to top]
Employment & recruitment agencies control how long each job stays up. A job could be up for a day or for months. Please print the job if you need it for future reference. We recommend checking back frequently for newly posted positions. If you find that a position you were looking for no longer exists, try running another career search to see what other positions might be available.
- What do the icons mean icons? [to top]
 - you can view and modify the details representing this icon
 - you can delete the item
 - you can view or download the file
- Is there a limit to how many jobs I can apply for? [to top]
No, there is no limit.
- Can I post more than one resume for a job? [to top]
Not on one account. You will have to create a new account for each resume you wish to post.
- How do potential employers contact me? [to top]
Employers can contact you via the information you provide on your resume.
- Can I cancel or edit my resume on an application? [to top]
No, you cannot change your submitted details on an application, however you can delete an application if that application still has not yet been processed. Login and go to the
link in the top right corner of your screen
- Still can’t find the answer? [to top]
If you have any other query please contact us on admin@gatehillpersonnel.com or visit the page.
Employers/Advertisers FAQ/Help [to top]
- Why should I register? [to top]
You must be registered with GatehillPersonnel.com.au in order to post new job advertisement. Registration also gives you access to free tools that allow you to view your job purchasing history and view applications for jobs that you have advertised. - it’s FREE!
- What is "Allow Gatehill to do interviews" or "Recruitment Package"? [to top]
By choosing this option, you authorize Gatehill Personnel to conduct candidate interviews for you. Once we have identified suitable candidates, we will contact you and present them to you.
- How do I edit my job? [to top]
Using the option you can browse or search for the job using keywords or any other criteria. Once you have found the job, click on the
icon (this can be found on the far right of the current row). Make the changes you wish and then click the Update Job button. You may not be able to edit the job details if the job advertisement has expired.
- When will my job be live on the site? [to top]
Your job will go live once the payment process is completed successfully. If paying by cheque, your advertisement will go live once your cheque has cleared.
- How do I post a job advertisement that has multiple locations? [to top]
Currently, each job advertisement may only have one location. You may include the locations in the body of the job advertisement or create a job advertisement for each location.
- Do my company details show in the advertisement? [to top]
No. A job advertisement only shows the title, description, skills required, date posted, date of expiry and location of a position.
- I am having trouble downloading the Resumes from some candidates in my application page [to top]
This happens if you purchased the recruitment package when you advertised the job. By selecting the Recruitment Package, you have authorised us "GATEHILL" to carry out the recruitment for you for this position. We will review the applicants for you and contact you once we have selected candidates matching your requirements. You will not have access to the application details through the web site.
- How do I know when I have received an application for one of my job postings? [to top]
You will receive an email notifying you that an application was made, unless you have purchased the recruitment package allowing us to process the candidates. If so we will contact you once we found the ideal candidates for you. Otherwise from your account area, you can view and print an applicant's resume for your consideration.
- How do I renew my expired job? [to top]
Once your advertisement reaches the 30 day period your job will be marked as expired, which will show under status in Job History. By clicking on the Extend link, you will be transferred to our payment gateway to pay for a new subscription.
- Can I add my job and pay later? [to top]
Yes you can. This will allow you to revise the job before putting it live. The expiry day is calculated from the date you paid for the job, not from the time you first submitted. The job will not be posted until payment is received.
- How long my job will be posted on the site? [to top]
Once the payment process is complete, your job advertisement will go live and will be accessible to candidates. From that point on your job will be advertised for 30 days, after which time it will expire. If you wish to extend the time of the job advertisement, you can renew the job for an additional thirty days for an additional fee.
- Still can’t find the answer? [to top]
If you have any other query please contact us on admin@gatehillpersonnel.com or visit the page.
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